Service Terms

1. Company Information

Hana Grup Turizm Ltd Şti is a company established under Turkish legislation and registered with the Antalya Corporate Tax Office under Tax No: 456 036 5527. The company’s registered office is located at ATSO-TURSAB (A-4899 – TRANSPORT TURKEY (A-NET-D2.07.1390)), Antalya, Turkey.

Hana Grup Turizm Ltd Şti operates under the trademark Hanatravel.com, which is fully owned by the company.

Before requesting any service through Hanatravel.com, customers are advised to read and understand these terms. By completing a reservation, the customer confirms acceptance of these terms.

2. Languages

The Hanatravel.com website and customer support services are available in English, Turkish, French, Russian and German.

3. Services

Hana Travel provides the following services for individuals and groups through its own operational structure:

In certain cases, including high demand, limited capacity, operational necessity or service availability, Hana Travel may arrange for the service to be carried out by carefully selected and approved partner providers.

Hana Travel is the primary service provider and booking organiser. Services are generally operated directly by Hana Travel. Where necessary, trusted partner providers may be assigned.

A booking is considered confirmed once the reservation has been accepted and the customer has been notified accordingly.

4. Contractual Relationship

The service contract is established between the customer and Hana Travel.

Hana Travel is responsible for organising, managing and coordinating the service. Where an approved partner provider is used, Hana Travel remains the customer’s main point of contact.

5. Liability

Hana Travel is responsible for the organisation and coordination of the service.

Where the service is operated directly by Hana Travel, full responsibility lies with Hana Travel. Where the service is carried out by a partner provider, operational responsibility, including delays, service quality and route-related matters, lies with the relevant provider. Hana Travel provides reasonable support and coordinates with the relevant provider where necessary.

If the service cannot be provided for reasons attributable to Hana Travel, the full amount paid is refunded. Hana Travel’s liability is limited to the total booking price.

Hana Travel is not liable for delays or disruptions caused by circumstances beyond its reasonable control, such as traffic, weather conditions, natural events, road closures, strikes, police checks, acts of terrorism, vandalism, accidents involving third parties or force majeure.

6. Online Booking Procedure

A reservation becomes legally binding once Hana Travel confirms availability and the customer has been notified by email.

If the requested service cannot be provided, the customer will be informed and the full amount paid will be refunded using the original payment method.

A booking voucher is issued after confirmation. It is recommended that the voucher be kept available in printed or digital form during the service.

7. Cancellations and Changes

Cancellation requests must be submitted in writing by email or through My Booking.

Refunds are made to the card used for payment, in the currency paid and without any deduction. Depending on the bank, it may take 3–10 business days for the amount to reach the account.

Changes must be requested in writing by email before the date of service. Changes requested more than 24 hours in advance may be made without extra charge, subject to availability. Changes requested less than 24 hours in advance may be subject to additional charges.

8. Operational Conditions

No Show: If the guest does not come to the pickup point by the end of the waiting time and cannot be reached, the service is considered unused (No Show) and the price is not refunded.

It is the customer’s responsibility to check the date, time and address shown on the voucher or confirmation email.

Vehicle: The vehicle category is not guaranteed. Hana Travel reserves the right to change the vehicle in the booking and, where necessary, to provide the service with an equivalent vehicle.

Flight delays: Flight delays of up to 3 hours from the originally scheduled arrival time are included. For delays exceeding 3 hours, the customer must contact Hana Travel; additional fees may apply.

9. Extra Services and Prices

Extra services such as child seats, baby seats and booster seats are charged and must be requested at the time of booking.

Hana Travel reserves the right to change the prices of its services and extras. Changes do not affect the price of bookings already confirmed.

10. Photographs

Hana Travel staff may take photographs of guests during the transfer. These photographs may be used on Hana Travel’s websites, social media accounts and promotional materials. The guest’s name is not included in posts.

Guests who do not wish to be photographed may tell the staff at the time. Removal of a published photograph may be requested at [email protected].

11. Payment Security

Hana Travel makes all reasonable efforts to ensure the security of credit and debit card transactions. Card details are not recorded or stored by Hana Travel; payment is made through the bank’s infrastructure with 3D Secure. In the event of unauthorised card use, the customer should contact the card issuer directly, without prejudice to any statutory rights.

12. Insurance

All vehicles used in the services are insured in accordance with applicable local laws.

13. Right to Amend and Legal Capacity

Hana Travel reserves the right to update these terms when necessary. Updates do not retroactively affect bookings already confirmed.

By using this website, the customer confirms that they have the legal capacity to enter into a binding agreement.